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 Bio InSite Provides On-the-Spot Solutions
April 17, 2007 - Experiencing an equipment glitch, researchers at the University of Texas’ M.D. Anderson Cancer Center were amazed to discover that a problem which once might have taken hours to resolve was settled in minutes.
Speeding the solution was Bio InSite, GE’s proprietary digital service technology that allows GE experts to see exactly what a customer sees and to interact with their instruments in real time over a secure digital connection.
“We were having a bit of trouble trying to focus on our cells,” said Catherine Charles, Ph.D., a researcher at the cancer center. “By calling the GE support team, using Bio InSite, they were able to pinpoint what parameters we needed to adjust. It was pretty impressive because it was all done within the hour.”
Bio InSite allows GE technical support, applications, and service teams to quickly help GE customers resolve problems they encounter when using GE or other OEM instruments. It also permits GE experts to deliver “just in time” targeted training without the need to travel to the customer site.
With this technology, it’s now possible to extend GE’s expertise—instantaneously— to even the most remote locations, noted Malcolm Lyons, Ph.D., a researcher at Molecular Discovery Systems of Perth, Australia. “Bio InSite has been useful to us because we can have experts who’ve worked on the system and developed the system work with us in real time,” he added.
Bio InSite is available exclusively to GE Healthcare customers who purchase service agreements or are under product warranty.
> Get more information about Bio InSite. |
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